FAQ

Frequently Asked Questions

What does Encaris sell?

Encaris specializes in makeup and beauty accessories, including organizers, cosmetic bags, mirrors, beauty tools, applicators, travel accessories, and other everyday beauty essentials.

Do you sell makeup and skincare products?

Our primary focus is beauty accessories and tools, rather than cosmetic formulations or skincare products.

How do I place an order?

Choose the products you would like to purchase, select the appropriate option or quantity, add them to your cart, and proceed through checkout.

Can I change or cancel my order?

Contact us at encaris@outlook.it as soon as possible. If your order has not yet entered processing or shipping, we will try to accommodate your request. Changes cannot be guaranteed once processing has begun.

How can I track my order?

When tracking information becomes available, you can use the tracking details associated with your order. You can also use the Track Your Order page on our website where available.

My tracking hasn't updated. What should I do?

Tracking information can occasionally take some time to update after a parcel has been handed to the carrier. If there has been no update for an extended period, contact us for assistance.

What if my item arrives damaged or incorrect?

Please contact encaris@outlook.it and provide your order number, a description of the issue, and clear photographs where appropriate. We’ll review the situation and assist you with the available resolution.