Shipping policy

Shipping & Delivery

At Encaris, we aim to make your shopping experience straightforward from checkout to delivery.

Order Processing

Orders are prepared for shipment after payment and order details have been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Shipping Availability

Available shipping destinations and delivery options are displayed during checkout based on the delivery address entered by the customer.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Estimated Delivery

Estimated delivery times may vary depending on the destination, selected shipping method, carrier operations, customs procedures where applicable, and circumstances outside our reasonable control.

Any delivery timeframe shown during checkout or in order communications should be treated as an estimate unless explicitly stated otherwise.

Tracking

Where tracking is available, tracking information will be provided once the shipment has been processed by the relevant carrier.

Please allow some time for tracking information to become active after receiving your tracking details.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your delivery address, contact us as soon as possible at encaris@outlook.it. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Delayed or Undelivered Orders

Carrier delays can occasionally occur. If your order appears significantly delayed, please contact us and we will help review the available tracking and shipping information.